1.1 Education for Life is a Charity registered in England and Wales with charity number 1078088 and registered address 5 King Street, Carnforth, LA5 9DU
1.2 We are committed to protecting your privacy and will only use the information that we collect about you lawfully. This policy is intended to give you an understanding of how and why we use the information you give us.
1.3 If you have any questions about this policy, please contact us at email@example.com or by writing to Education for Life at the above address or calling 0870 879 1524
1.4 Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By providing us with your personal information, you agree to your personal information being used and stored in the manner set out in this policy. We may update this policy from time to time without notice to you, so please check it regularly.
- How we collect information about you
2.1 We may collect information from you in the following ways:
(a) You make a donation to us (which may be financial or non-financial/ in-kind), offer other support, or respond to our mailings and appeals;
(b) You contact us in relation to volunteering for us or to fundraise on our behalf;
(c) You attend an event;
(e) You request and/or receive a copy of our newsletter or any other materials from us; or
(f) You contact us with enquiries or other correspondence (including via social media) or become involved with us in another way (e.g. by indicating to us that you would like to hear more from us, or you would like to make a donation to us).
2.2 If you interact with us in one of the ways listed above, we may collect and process personal information about you such as:
(a) Your name, address, email address, telephone number;
(b) Information you enter onto our website or in other hard copy forms at an event;
(c) Records of your correspondence with us, if you have contacted us;
(d) Financial information such as your bank or card details;
(e) Whether you have a relationship to another supporter (e.g. husband/wife) or organisation.
2.3 We may also collect sensitive personal information about you, such as details about diet, a health condition or disability if you plan to visit the projects we work with overseas.
3. Why and how we use your information and on what basis
3.1 We will process your personal information in accordance with this policy and our obligations under applicable data protection laws and regulations, for one or more of the following reasons:
(a) To administer your donation or support your fundraising, including processing Gift Aid;
(b) To provide you with the services, activities or information you have indicated you are happy to receive or which you have asked for;
(c) To comply with applicable laws and regulations, and requests from statutory agencies;
(d) For our own internal administrative purposes and to keep a record of your relationship with us;
(e) For marketing purposes, to provide you with information about us, our fundraising campaigns, our events, and any other information, products, activities or services that we provide (e.g. supporter updates);
(f) To provide you with details about our projects;
(g) To manage your communication preferences with us generally;
(h) To notify you about changes to our service and/or donor/sponsorship opportunities;
(i) To ensure that content from our website is presented in the most effective manner for you.
3.2 Whilst generally we will seek consent to process your data at the point we collect it, in some cases we may process data without consent where we are legally allowed to do so, and where we have legitimate reasons for doing so (e.g. to process a donation you have made or in accordance with this policy), provided we respect your legal rights.
3.3 If you request to receive no further contact from us, we will keep some basic information in order to avoid sending you unwanted materials in the future, and to ensure that we do not accidentally store details for the same person multiple times. If we did not retain this information then this could result in us contacting you again as we would no longer have a record of your request not to be contacted.
3.4 We will keep your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with our internal policies.
- Where your information is stored
4.1 The information we collect from you is stored on personal computers held by our office. Back-up copies are stored both on secondary hard-drives and secure cloud storage. By submitting your details you agree to this use of your data.
4.2 Online payment transactions are processed through third parties such as CAF, BT MyDonate, Stewardship Just Giving and PayPal.
4.3 The transmission of information via the internet is not completely secure (though note that online payment transactions are securely encrypted). Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
- Who has access to your information
5.1 We may allow our staff and volunteers acting on our behalf to access and use your information for the purposes for which you have provided it to us (e.g. to deliver mailings, to analyse data and to process payments) or for purposes set out in this policy.
5.2 We may disclose your information to other organisations and agencies if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property or safety of us or others. For example, we may share your information with HMRC for the purpose of administering Gift Aid.
- International partners
6.1 If you sponsor a child through Education for Life, or are involved in some other Education for Life activity which involves a personal link to our overseas programmes, elements of your personal data necessary to fulfil the activity (e.g. your name and address) will be shared with relevant Education for Life offices in that country. Such countries may not have comparable Data Protection laws to the UK. We will ensure that the minimum amount of data necessary to fulfil the activity is transferred. Education for Life is committed to implementing appropriate procedures, internal controls and technical infrastructure to protect personal data in all of its offices.
- Your rights
7.1 To request details of the information we hold about you, if you have provided us with your personal information, but decide at a later date that you no longer want to receive information from us, or if you wish to update us that your contact details have changed or change your preferences, you may let us know using one of these methods:
(a) Sending an email to firstname.lastname@example.org;
(b) Writing to Education for Life, 5 King Street, Carnforth, LA5 9DU; or
(c) Calling Education for Life 0n 0870 879 1524
7.2 You may request details of the information we hold about you in accordance with the subject access rights under applicable data protection laws and regulations. We will normally respond within 28 days of receiving a request.
7.3 Instructions for unsubscribing from emails are included in each email communication we send.
7.4 Under the General Data Protection Regulation, which will become law in the UK in May 2018, you are also granted a number of additional rights. These include:
(a) The right to rectification;
(b) The right to erasure;
(c) The right to restrict processing;
(d) The right to data portability;
(e) The right to object;
(f) Rights in relation to automated decision making and profiling.
7.5 For more information on these rights please read the relevant guidance issued by the ICO: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/
7.6 If you are unhappy with the way we have processed your personal data, please contact our Chairman of Trustees first using the contact details set out in the introduction to this policy. If you are still not satisfied with how your complaint is dealt with you should contact the Information Commissioner’s Office (https://ico.org.uk/).
Alternatively, you are entitled to make a complaint to the Information Commissioner’s Office without first referring your complaint to us.
We welcome feedback. If you would like to make a positive comment about our work, or you have a complaint or concern, just let us know. We are always looking to improve what we do.